A thorough safety check and tune-up for a bike that is regularly ridden and generally working as it should.

• Inspect the frame, fork and components for damage or excessive wear
• Check and adjust front and rear brakes
• Inspect brake pads, rotors and braking surfaces
• Check derailleur hanger alignment
• Adjust and tune gears
• Inspect gear and brake cables, housings and hydraulic hoses
• Check the chain for wear and lubricate the drivetrain
• Inspect the cassette, chainrings and jockey wheels for wear
• Check the headset, bottom bracket and wheel bearings for play
• Check wheels, rims and spoke tension
• Inspect tyres for wear or damage and set pressures correctly
• Check and torque important fastenings
• Wipe down the frame
• Complete a final safety check and test ride

*Labour only. Replacement parts, fluids and additional repairs are not included. We will contact you before fitting parts or carrying out work beyond the service package.

Who Is the General Service For?

The General Service is best suited to bikes that are regularly ridden and need their brakes, gears and general condition checked and adjusted. It is ideal for routine maintenance when the bike is fundamentally working well and does not require a major strip-down.

If your bike has significant wear, damaged components, contaminated brakes or parts requiring more extensive servicing, we will assess it and discuss the available options with you before proceeding.

A more thorough service for bikes that are ridden regularly or have not had a detailed workshop service within the past 12 months.

• Inspect frame, fork and components for damage or excessive wear
• Check and adjust front and rear brakes
• Inspect brake pads, rotors and braking surfaces
• Check derailleur hanger alignment
• Adjust and tune gears
• Inspect cables, housings and hydraulic hoses
• Check chain, cassette, chainrings and jockey wheels for wear
• Remove and clean the drivetrain in a chemical bath
• Refit and lubricate the drivetrain
• Check and adjust headset bearings
• Remove, inspect, clean and regrease the bottom bracket where serviceable
• Check wheel bearings and adjust where applicable
• Check wheel alignment and spoke tension
• True front and rear wheels where required
• Inspect tyres and set pressures correctly
• Check tubeless sealant condition where applicable
• Check and torque important fastenings
• Wipe down frame and components
• Complete a final safety check and test ride

*Labour only. Replacement parts, fluids and additional repairs are not included. We will contact you before carrying out work beyond the service package.

*We recommend servicing your suspension units as part of an Annual Service. Suspension servicing is not included in the package price—please ask us for pricing.

Who Is the Annual Service For?

The Annual Service is recommended for bikes that are ridden regularly, exposed to wet or dusty conditions, or have gone around 12 months without a thorough workshop service. It goes beyond a standard tune-up by cleaning the drivetrain, checking the wheels more closely and servicing key bearing areas.

If we find worn parts, damaged components or work outside the scope of the service, we will discuss it with you before proceeding.

Our most comprehensive mechanical service for bikes needing a full overhaul. The bike is stripped back to the frame so each major component can be cleaned, inspected, serviced and correctly reassembled.

• Strip the bike down to the frame
• Thoroughly wash and inspect the frame and fork
• Inspect components for damage or excessive wear
• Remove and clean the drivetrain in a chemical bath
• Inspect the chain, cassette, chainrings and jockey wheels
• Refit and lubricate the drivetrain
• Check derailleur hanger alignment
• Replace standard gear and brake cables and housings where required
• Adjust and tune gears
• Inspect brake pads, rotors and braking surfaces
• Check, adjust and align front and rear brakes
• Bleed hydraulic brakes where required
• Remove, inspect, clean and regrease the headset
• Remove, inspect, clean and regrease the bottom bracket where serviceable
• Check, adjust and service wheel bearings where applicable
• Inspect wheel alignment and spoke tension
• True front and rear wheels
• Inspect tyres and set pressures correctly
• Check tubeless sealant condition where applicable
• Clean individual components before reassembly
• Update all firmware of electronic components
• Reassemble the bike using the correct lubricants and torque settings
• Complete a final safety check and test ride

*Labour and standard brake and gear cables and housings are included. Replacement components, bearing cartridges, brake pads, hydraulic fluid, tubeless sealant and other parts are additional. We will contact you before fitting parts or carrying out work beyond the service package.

*We recommend servicing your suspension fork, rear shock and dropper post at this time. Suspension and dropper servicing are not included in the package price—please ask us for pricing.

Who Is the Complete Service For?

The Complete Service is best suited to heavily used bikes, bikes with several areas requiring attention, or bikes that have gone a long time without a thorough overhaul. It is also a good option before a major riding season, event or multi-day trip when you want the bike comprehensively inspected and prepared.

This service goes considerably further than an Annual Service. Because the bike is stripped down, our mechanics can properly inspect and service areas that cannot be fully accessed during a standard workshop tune-up.

Which service does my bike need?

A General Service is suitable for a bike that is working reasonably well but needs routine adjustment and a safety check. An Annual Service provides a deeper clean and more thorough maintenance, while a Complete Service is intended for bikes needing a comprehensive strip-down and overhaul. If you are unsure, bring your bike in and our workshop team will recommend the most suitable option.

Do you service bikes that were not purchased from Chain Reaction?

Yes. We service all brands and styles of bikes, regardless of where they were purchased. This includes road, mountain, gravel, commuter, children’s and electric bikes.

Are replacement parts included in the service price?

Unless specifically stated, service prices cover labour only. Replacement parts, fluids and additional repairs are charged separately. We will contact you before fitting parts or completing work outside the agreed service.

Will you contact me if my bike needs additional work?

Yes. If our mechanics find worn or damaged components, we will explain what is required and provide an estimated cost before proceeding.

Do you service e-bikes?

Yes. Our workshop services mechanical components on all brands of e-bikes. We also offer diagnostics and system support for selected Specialized, Bosch and Shimano e-bike systems. Please let us know the make and model when booking, as additional charges may apply.

Is suspension servicing included?

Suspension fork, rear shock and dropper-post servicing are not included in our standard service packages. We recommend having your suspension units serviced when they are due, particularly alongside an Annual or Complete Service. Please ask our workshop team for advice and pricing.

How long will my service take?

Turnaround time depends on workshop demand, the service selected and whether replacement parts are required. We will provide an estimated completion time when your bike is booked in and keep you updated if anything changes.

Do I need to clean my bike before bringing it in?

Your bike does not need to be spotless, but removing heavy mud before dropping it off helps our mechanics begin work promptly. An additional cleaning charge may apply if the bike requires extensive cleaning before it can be safely serviced.

Do I need to book ahead?

Booking is recommended, particularly during busy periods. You can book online through Hubtiger or contact our Christchurch workshop directly.

Can you complete individual repairs without booking a full service?

Yes. We can help with individual jobs such as puncture repairs, gear adjustments, brake bleeding, wheel truing, bearing replacement, suspension servicing and component installation. Our workshop team can assess the bike and advise whether an individual repair or a service package offers better value.