Shipping & Returns
We do not ship bikes, we're a local bike shop serving Canterbury. Bikes must be picked up by the customer, fully built and ready-to-ride, at our store in Christchurch. Our focus is on local riders with the goal of offering the best service possible. If you're not in Christchurch, you can locate your nearest Specialized dealer here.
We offer free shipping on orders over $150 (excludes big bulky items like bike racks).
While some of the items available on our website are also available in-store, some items are only held with our supplier. Items that are available in-store will usually arrive 2-3 days after the order is placed. Items that are only held with our supplier will arrive in 2-7 days, depending on the supplier. Some vendors will drop ship directly to you (which is usually 2-3 days) while others first send items to us that we then send to you (which is usually 4-7 days). The website will give you its best estimate based on the vendor.
We can only ship within New Zealand. Orders ship within 3 business days of placing the order, but usually go out faster. Some orders will come directly from our distributor. If there's a specific item you need urgently, contact us first so we can see if we can get it to you in time.
If you have any problems with the items you received, please let us know so we can get them resolved.
If you change your mind, products in new, unused condition in the original packaging can be returned for a full refund within 14 days. Shipping costs can not be refunded for these items.