Your New Bike
Thanks for purchasing your new bike from us. We really appreciate it. You should already be set up and ready to ride, but we'd like to take a second to give you some more info about your new bike.
Register your bike!
We should have already had Specialized email you with a registration link. But, if not, please register within 90 days to unlock Specialized's lifetime warranty (otherwise it's only 2 years). This lifetime warranty applies to the original owner and covers structural defects in material or workmanship on all models of Specialized-branded frames, forks and wheels. Subsequent owners (second or later) are covered by a 2 year warranty from date of original retail purchase by original purchaser.
General maintenance guides.
Suspension
Tips on maintaining your suspension.
Suspension needs regular service to stay running smooth and to prevent damage. A fork's performance will degrade overtime as the oil and grease gets dirty.
Fork service intervals
Lower Leg Service - Most riders need to do a lower leg service every 50 hours (Rockshox) or sooner (Fox recommends 30 hours). This is typically done every 6 months. For people who ride dusty or muddy conditions, this will be sooner than 6 months. If you have a season pass in the bike park, you will need to service your fork way more often.
Full Service - Forks will usually need a full service (damper and air spring) at least annually. Rockshox recommends full service every 200 hours, Fox recommends 100 hours. If one of your damper controls stops work or you hear squishy services, it likely needs a full service.
Shock service intervals
Air Can Service - Like a fork's lower leg service, your shocks air can needs to be serviced about every 50 hours or at least once a year at minimum.
Full Service - Shocks need a full service every 100 hours (Fox) to 200 hours (Rockshox) or sooner if levers stop working or you hear squishy sounds.
Click for our Service Menu.
E-Bikes
Tips on washing your e-bike.
- Always turn off the bike and leave all the connectors plugged in as if you were riding (they're more sealed up that way).
- While we generally want to avoid getting any bike wet, sometimes they need a good wash. Wash the bike with low-pressure. Your garden hose with the sprayer on a gentle shower mode is fine. Try to avoid any Full, Jet or Laser Beam modes that can force water where we don't want it.
- Avoid spraying more sensitive electronic areas too much, like the motor/battery plug, handlebar remote and display.
- After washing, wipe dry the motor/battery plug before reconnecting. You could also wipe them dry and leave unplugged to air dry. Wipe clean the speed sensor magnet on the rear disc rotor (be careful not to touch the rotor surface with contaminated rags). The magnet can collect brake dust from the metallic brake pads over time.
- Wipe dry the bike and clean and re-lube the drivetrain. Avoid aerosol lubes as overspray can easily contaminate rotors. User a bicycle-specific chain lube.
Mountain Bikes
Tips on maintaining your mountain bike.
- Every Ride - Squeeze your brakes and take a quick look at your pad wear (winter is brutal on pads). Grab your wheels and feel for any play in axles or pivot bearings. Wipe your fork and shock stanchions with a clean rag.
- Periodically - Wipe the drivetrain clean with a rag and lube the chain. Don't use CRC or stuff for motorcycles, they make a huge mess. We can help you find a good bike chain lube and show you how to properly use it.
- 6 Months - The bike is probably still running pretty well and just needs a tune up. Our General Service will do just that. Depending on how often you ride, you might need a fork lower leg service. Forks generally need service every 50 hours (or more if riding the bike park). If you're tyres are tubeless, they'll likely need a top-up as sealant can dry up inside the tyre.
- Annually - At this point, if you haven't serviced your bike, you should get it in for an Annual Service.Our Annual Service is thorough and includes cleaning the drivetrain in the chemical bath. Your fork and rear shock should also be serviced at least once a year.
Click for our Service Menu.
Want to learn more about your Suspension?
We have this clever little device called the ShockWiz that takes the confusion out of setting up your bike's suspension. It analyzes a fork/shock's performance and makes straight-forward recommendations on what you can change based on your riding style. They're expensive on their own, so we hire them out for just $60 per weekend.
Road Bikes
Tips on maintaining your road bike.
- Every Ride - Do a quick tyre and brake check. Road tyres are high pressure and low volume, they can tend to lose air quicker. Check your air pressure and look over the tread for any damage. Squeeze the brakes and make sure they feel good, make sure your skewers are snug, just quickly look over the bike for anything unsafe.
- Periodically - Lube your chain as needed. Wipe the drivetrain clean with a rag and lube the chain. Don't use CRC or stuff for motorcycles, they make a huge mess. We can help you find a good bike chain lube and show you how to properly use it.
- 6 Months - The bike is probably still running pretty well and just needs a minor tune up. Higher mileage riders/commuters will likely need a chain by now. Our General Service will tune up your gears, adjust your brakes to accommodate pad wear and we'll go through the bike making sure everything is still good.
- Annually - At this point, your bike is due a good service, especially if it's been a year or more. Our Annual Service is a thorough service and includes putting the drivetrain in the chemical bath. We'll also remove and clean your bottom bracket where ticks usually develop.
Click for our Service Menu.
Tips on maintaining your suspension.
Suspension needs regular service to stay running smooth and to prevent damage. A fork's performance will degrade overtime as the oil and grease gets dirty.
Fork service intervals
Lower Leg Service - Most riders need to do a lower leg service every 50 hours (Rockshox) or sooner (Fox recommends 30 hours). This is typically done every 6 months. For people who ride dusty or muddy conditions, this will be sooner than 6 months. If you have a season pass in the bike park, you will need to service your fork way more often.
Full Service - Forks will usually need a full service (damper and air spring) at least annually. Rockshox recommends full service every 200 hours, Fox recommends 100 hours. If one of your damper controls stops work or you hear squishy services, it likely needs a full service.
Shock service intervals
Air Can Service - Like a fork's lower leg service, your shocks air can needs to be serviced about every 50 hours or at least once a year at minimum.
Full Service - Shocks need a full service every 100 hours (Fox) to 200 hours (Rockshox) or sooner if levers stop working or you hear squishy sounds.
Click for our Service Menu.
Tips on washing your e-bike.
- Always turn off the bike and leave all the connectors plugged in as if you were riding (they're more sealed up that way).
- While we generally want to avoid getting any bike wet, sometimes they need a good wash. Wash the bike with low-pressure. Your garden hose with the sprayer on a gentle shower mode is fine. Try to avoid any Full, Jet or Laser Beam modes that can force water where we don't want it.
- Avoid spraying more sensitive electronic areas too much, like the motor/battery plug, handlebar remote and display.
- After washing, wipe dry the motor/battery plug before reconnecting. You could also wipe them dry and leave unplugged to air dry. Wipe clean the speed sensor magnet on the rear disc rotor (be careful not to touch the rotor surface with contaminated rags). The magnet can collect brake dust from the metallic brake pads over time.
- Wipe dry the bike and clean and re-lube the drivetrain. Avoid aerosol lubes as overspray can easily contaminate rotors. User a bicycle-specific chain lube.
Tips on maintaining your mountain bike.
- Every Ride - Squeeze your brakes and take a quick look at your pad wear (winter is brutal on pads). Grab your wheels and feel for any play in axles or pivot bearings. Wipe your fork and shock stanchions with a clean rag.
- Periodically - Wipe the drivetrain clean with a rag and lube the chain. Don't use CRC or stuff for motorcycles, they make a huge mess. We can help you find a good bike chain lube and show you how to properly use it.
- 6 Months - The bike is probably still running pretty well and just needs a tune up. Our General Service will do just that. Depending on how often you ride, you might need a fork lower leg service. Forks generally need service every 50 hours (or more if riding the bike park). If you're tyres are tubeless, they'll likely need a top-up as sealant can dry up inside the tyre.
- Annually - At this point, if you haven't serviced your bike, you should get it in for an Annual Service.Our Annual Service is thorough and includes cleaning the drivetrain in the chemical bath. Your fork and rear shock should also be serviced at least once a year.
Click for our Service Menu.
Want to learn more about your Suspension?
We have this clever little device called the ShockWiz that takes the confusion out of setting up your bike's suspension. It analyzes a fork/shock's performance and makes straight-forward recommendations on what you can change based on your riding style. They're expensive on their own, so we hire them out for just $60 per weekend.
Tips on maintaining your road bike.
- Every Ride - Do a quick tyre and brake check. Road tyres are high pressure and low volume, they can tend to lose air quicker. Check your air pressure and look over the tread for any damage. Squeeze the brakes and make sure they feel good, make sure your skewers are snug, just quickly look over the bike for anything unsafe.
- Periodically - Lube your chain as needed. Wipe the drivetrain clean with a rag and lube the chain. Don't use CRC or stuff for motorcycles, they make a huge mess. We can help you find a good bike chain lube and show you how to properly use it.
- 6 Months - The bike is probably still running pretty well and just needs a minor tune up. Higher mileage riders/commuters will likely need a chain by now. Our General Service will tune up your gears, adjust your brakes to accommodate pad wear and we'll go through the bike making sure everything is still good.
- Annually - At this point, your bike is due a good service, especially if it's been a year or more. Our Annual Service is a thorough service and includes putting the drivetrain in the chemical bath. We'll also remove and clean your bottom bracket where ticks usually develop.
Click for our Service Menu.
This mountain bike guide will help new riders and people new to Christchurch know where to ride.
