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FAST SHIPPING
14 DAY RETURNS
EXPERT SUPPORT
Note on Availability
Items available on our website are not always available in-store, some are only held by our suppliers. In-store items usually arrive 2-3 business days after the order is dispatched(rural deliveries can take an extra 2 business days). Items only held with supplier might take up to 7 business days from when the order is dispatched, depending on the supplier. Please contact us if you have specific questions.
SHIPPING INFORMATION
At Chain Reaction, we aim to deliver your order as quickly as possible.
Free Shipping on Gear: Orders over $139 (excludes Bikes & Bulky items)
Delivery Times: In-Store Items: Arrive in 2–3 business days (extra 2 days for rural). Supplier-Only Items: May take up to 7 business days, depending on the supplier.
Selected Bikes: Nationwide shipping for select bikes: $60 or free pick-up from our Christchurch store. Shipped bikes require some assembly. Picked-up bikes are fully built and ready to ride.
Click & Collect: Available for most products. Collect at 4/218 Moorhouse Ave, Christchurch.
Dangerous Goods: Items like batteries and aerosols may incur additional fees due to safety regulations.
Returns: Changed your mind? Return unused items in original packaging within 14 days for a refund (shipping costs excluded).
